olta 

tax e-firm

Call now 24 hrs: 1-800-370-3235

~~Q&A


How does this work?

Simply go to our get started tab and download both get started documents forms. Complete, upload, fax or mail them along with your tax documents to 866-292-4477 or by using the upload feature under the tab 'Get Started'. You will receive a communication the same day to confirm receipt of your fax. You will also receive a call from one of our highly skilled tax professionals who will go over your tax documents with you to discuss the preparation.


When will I receive my refund?

The IRS sets the cycle for refunds. We are required to inform you that refunds are usually take from 10-21 days. However, the trend is that if your tax return is submitted by any Wednesday evening, you might receive your refund by the following Friday. However, you must remember that it is the IRS who has control over when you receive your refund; not the tax preparer.


How much does this cost?

Our pricing rates are listed on our "get started" page. You will see that our prices are among the lowest in the industry. Not only do you have access to our highly experienced tax preparers, you also have access to our domestic and international tax attorneys. We invite you to shop to compare.


When do I pay?

You will also receive a call from one of our highly skilled tax professionals who will go over your tax documents with you to discuss the preparation. At this time, they will provide you with a dollar amount as to the cost of your preparation.


How do I pay?

Once you receive your preparation cost, you can log onto the invoice tab and pay your bill. Can you withhold my fee out of my refund? No. All services must be paid for at the time service is rendered.


When do I receive my copies?

Physical copies of your tax return will be mailed to your address within 7-14 days. You may request an electronic copy at no additional charge.


If I do not have my W2 as of yet, may I use my last paystub?

The IRS will not allow us to submit your tax return based figures from a final pay stub. However, we can prepare your tax return with the final paystub and hold it until you receive your W2. If your employer does not issue you a W2, we can create a substitute W2 based on your final paystub. A substitute W2 can be submitted to the IRS. Please discuss this issue with your tax preparer.


Do you prepare business taxes?

Yes. We have experienced tax preparers and tax attorneys that specialize in entity taxation.


Do you prepare international taxes?

Yes. We have experienced tax preparers and tax attorneys that specialize in international taxation.


What will be the penalty for not having health insurance be?

CALCULATION ONE: 1% of your yearly taxable household income


or (whichever is higher)


CALCULATION TWO: $95 per uninsured adult $47.50 per uninsured child with a max of $285 per family. There are fourteen or more exemptions that you may qualify for.


What if I have additional questions?

Feel free to speak with your tax preparer or contact us at 1-800-370-3235 24 hrs per day!


Am I able to get my refund by  direct deposit if I don't have a bank account?

Yes through our bank affiliations we are able to offer you your refund on an American Express debit card or a Visa debit card.